Refund policies for WordPress Plugins, depending on the Product.
How do I know the refund policy on the specific Product I want to purchase?
Answer: Each product will show the refund policy
Refund Policy Details
1. No Refund Policy
Select WordPress Plugins or Analysis Fees have a strict NO REFUND POLICY.
Exception clause on Plugins only, if the plugin causes errors or website crashes after installation of the Plugin purchased you may qualify for a refund.
To qualify for the refund, you must submit a support request at www.bizswoop.com/support and submit a ticket including screenshots of the error or failure message and logs from the website you are installing the plugin. A 14 business day support period will start for BizSwoop Support Team to provide troubleshooting to fix or resolve the error on the website created by the Plugin purchased. If after the 14 business day period, the BizSwoop Support Team has not fixed the error or reported issue a refund will be provided for the purchase.
2. 14-day money-back guarantee
For the 14-day refund policy, you have 14 days to evaluate and review the plugin for all purchase plans. If you decide to not use the plugin or the plugin doesn’t provide the functionality you need for your website, we offer a FULL refund on the product purchase price. Monthly plans are only available for a 14 day refund period on the first month of activation, monthly renewals don’t qualify for refunds. No refund requests will be processed after 14 days based upon Order purchase timestamp, no exceptions. You are required to cancel the monthly subscription prior to current subscription period ending to avoid payment being taken for the next period.
To receive the refund, you must submit a support request at www.bizswoop.com/support and submit a ticket, Select Request a Refund in the support request form completely and submit for review.
3. 14-day free trial period
For the 14-day free trial period, no payment is processed on the purchase date. As a result, this qualifies as the 14 day refund period, since no payment is processed, there will be no refunded amount after this period if you decide not to use the software. At the end of the 14-day trial period, the first payment will be processed. No refunds will be issued after the trial period ends and first payment is processed. You are required to cancel the subscription prior to the trial period ending to avoid payment being taken.
4. Monthly Subscriptions
You are required to cancel the monthly subscription prior to current subscription period ending to avoid payment being taken for the next period. No refunds of a monthly subscription renewal will be provided on recurring monthly subscriptions after the initial 14-day money-back guarantee period or 14-day free trial period, no exceptions.
5. Annual Subscriptions
You are required to cancel the annual subscription prior to current subscription period ending to avoid payment being taken for the next annual period. No refunds of an annual subscription renewal will be provided on recurring annual subscriptions after the initial 14-day money-back guarantee period or 14-day free trial period of the original order date, no exceptions.
